- Where can i check my order details?
You can find view your order details at http://dressabelle.com.sg/orders.html. At this page, simply click into your order number to view the details.
- What do my order statuses mean?
Pending/Pending Payment: Item reserved for you, awaiting your payment.
Confirmed: Your payment is received and item will be prepared to be shipped out.
Ready to ship: Your item is packed but not sent out.
Shipped: Item is shipped out at post office/handed over to courier.
Cancelled: Order is void. The cause of cancellation could be because of non-payment within 24 hours.
- Can I amend my order?
We regret to inform you that no changes can be made to your order after it has been confirmed. This is to facilitate faster processing of orders and smooth operations.
- My item is defective. Can I change it?
Dressabelle seeks to provide clothing of the best quality to you. In the event that a defect is found, you can mail the item back to us within 7 days or visit our pop-up stores for an exchange. Please refer to our return and exchange policy here.
- I received the wrong item. What do I do?
- The discount does not show on the payment page even after I keyed in the discount code. What do I do?
- Can I make reservations for my order?
Unfortunately, we do not allow any reservations to be made for new orders or for exchanges to be made.