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  1. Where can i check my order details?

    You can find view your order details at http://dressabelle.com.sg/orders.html. At this page, simply click into your order number to view the details.

     

  2. What do my order statuses mean?

    Pending/Pending Payment: Item reserved for you, awaiting your payment.

    Confirmed: Your payment is received and item will be prepared to be shipped out.

    Ready to ship: Your item is packed but not sent out.

    Shipped: Item is shipped out at post office/handed over to courier.

    Cancelled: Order is void. The cause of cancellation could be because of non-payment within 24 hours.

     

  3. Can I amend my order?

    We regret to inform you that no changes can be made to your order after it has been confirmed. This is to facilitate faster processing of orders and smooth operations.

     

  4. My item is defective. Can I change it?

    Dressabelle seeks to provide clothing of the best quality to you. In the event that a defect is found, you can mail the item back to us within 7 days or visit our pop-up stores for an exchange. Please refer to our return and exchange policy here.

     

  5. I received the wrong item. What do I do?

    In the event that the wrong item was mailed to you, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or whatsapp/call us at +65 84121889. Please include your order number in your message.

  6. The discount does not show on the payment page even after I keyed in the discount code. What do I do?

    Prior to checkout please ensure that you met the conditions of the use of the discount code. You should also check it's expiry date. If you still require help with your discount code, you can email in to This email address is being protected from spambots. You need JavaScript enabled to view it., clearly stating your order number and discount code. Please do not proceed with payment as we are unable to amend or cancel any orders once made. Do allow us 1-2 days to process your query.

     

  7. Can I make reservations for my order?

    Unfortunately, we do not allow any reservations to be made for new orders or for exchanges to be made.

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